GTC

Conclusion of contract

The customer’s order represents an offer. A contract shall only come into effect after our acceptance of it. The placing of an order is only possible if all fields in the order form marked with an asterisk are filled out. In the absence of data or if we cannot fulfil the order for other reasons, the customer will receive an error report. Before finally submitting the order, the customer has the chance to correct the data. The customer will be provided with supporting detail information during the ordering process. As soon as the ordering process has been completed, the customer will be notified by an information window stating “Your order has been completed and successfully transmitted to us.” This however does not represent an acceptance of the customer’s order by us. The customer will receive a notification concerning our acceptance via email.

Contractual language

The contractual language shall be German.

Delivery

As soon as we have received the fee owed after establishing of the contract, we will send the ordered gift certificate or the confirmation of reservation for the Christmas dinner (advance payment) as a PDF file to the orderer or a third party designated by the orderer as the recipient without delay. Before execution of the order, the orderer must transfer the amount owed. Should the gift certificate ordered online or the confirmation of reservation be sent to the orderer without the payment having been made, we shall have the right to withhold any obligation stated in the gift certificate and refuse overall performance.

Please note that only the Café?Genuss! gift certificate can be sent by post and exclusively within Austria.

‘Landtmann’s feine Patisserie’ shall assume no liability for the undeliverability or the delayed shipping of products resulting from an incorrect delivery address or the absence of the recipient. The delivery in the country of destination (Austria) will be carried out in accordance with the regulations applicable there.

Postal dispatch

AUSTRIA:

Dispatch costs €1.30

Estimated delivery time 3 days

Prices

All prices are full prices. They already include all taxes, including VAT and social security contributions. The prices for the Christmas dinner in Café Landtmann are advance payments. This amount will be deducted from the overall consumption on 24 December 2018.

Methods of payment

We offer the following payment methods:

- Credit card (Visa, MasterCard)

- Immediate transfer

- PayPal

Already upon conclusion of the contract, the customer is committed to paying the purchase price in full. Products will only be delivered after having received the due amount in our bank account.

Retention of title

The goods shall remain our property until full payment has been made.

Data protection

The customer agrees to certain data (name, email, address and birthday) being processed for purposes of personalisation of web shop offers. Any consent given at any time can be revoked by contacting shop@cafe-wien.at, making the further use of the data inadmissible. During the process of ordering, the customer can create a user name and a password. The customer then has access to the orders placed and customer data at any time.

Cookies

We would like to inform you that the IP data, name, address and credit card number of the customer will be saved for the purpose of simplifying the order process and the subsequent contractual fulfilment at the operator’s end by using cookies. No data will be passed on to third parties, except for the transfer of the credit card number to mPAY24 for debiting of the purchase price. The IP data, name, address, email and credit card number will be saved until the delivery of the goods or the settlement of the invoice. The data processing is performed on the basis of the statutory requirements of § 96, Section 3 of the Telecommunications Act and § 8, Section 3, Line 4 of the Data Protection Act.

Promotional emails

By checking the box of this option during the process of ordering, the customer agrees to receiving news from us concerning our products, current offerings and other company-related information via promotional email and especially our newsletter. This consent can be revoked at any time by contacting shop@cafe-wien.at.

Right of withdrawal / Right of revocation

The term “Right of revocation” used in Germany and the Consumer Rights Directive is considered equivalent to the term “Right of withdrawal” used in Austria. We therefore use both terms equally “Right of revocation (Right of withdrawal).” The cancellation policy exclusively uses the term “Right of revocation.” This is synonymous to the term “Right of withdrawal” used in Austria.

Right of revocation (cancellation policy)

You have the right to revoke this contract within 14 days without stating any reasons. The period for revocation is 14 days and begins on the day of you or a third party designated by you, not being the deliverer, taking physical possession of the goods. To exercise your right of revocation, you need to submit an explicit declaration (sent e.g. by mail, fax, or email) of your decision to withdraw from this contract to: Querfeld’s Wiener Konditorei GesmbH, Altmannsdorfer Straße 154-156, 1230 Vienna, phone: +43 1 24 100-510, email: shop@cafe-wien.at. You may use the attached sample revocation form, although this is not obligatory. To comply with the period of revocation, it is sufficient to send the declaration of revocation prior to the expiry of this period.

The revocation of a reservation for the Christmas dinner in Café Landtmann must be made by or on 21 December 2018, otherwise the following cancellation costs will be charged:

Consequences of revocation

If you withdraw from the contract, we shall reimburse any payments made by you promptly and at the latest within fourteen days after we received the declaration of revocation. For this repayment, we will use the same means of payment that you used for the initial transaction, unless otherwise expressly agreed. We will in no event charge extra costs for such reimbursement.

The following periods of revocation and deadlines for cancellation of the order “Christmas dinner in Café Landtmann” must be adhered to:

by or on 21 December 2018 free of charge

22, 23 & 24 December 2018 100%

We may withhold reimbursement until we have received the goods back from you or until you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your revocation of this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of revocation (right of withdrawal) shall not apply to goods that were specifically made to the customer’s specification or clearly tailored to the customer’s personal needs.